FAQs

Where can I place my order?

You can directly order on our awesome website and our Shopee store. You may also find some of our amazing products on Curls by Zenutrients here!

Want to get to know more curl friends?    

You are welcome to learn and get to know more about other fellow curlies through our Facebook community group- join us at curlssential x curlies!

How long will it take for my orders to arrive?    

Your order will arrive in 3-5 working days if you live within Manila and 5-7 working days if you're in provincial areas.

How much is your shipping fee?

Our shipping cost is 145 if you order directly through our website. Shipping rates on Shopee may vary.

Do you offer free shipping?

    Yes, we do. You get free shipping for orders above, 1,499!

    Do you offer same day delivery?

      Yes, we do! Just message us and let us know when you'll want to book a rider.

      How do we process your order?

      When you make an order on www.curlssential.com, we will send you a confirmation email then, our team will process the order and hand it over to our couriers. You will then receive a tracking number so you can see where your products is at any given time. 

      What mode of payments do you accept?

        Cash on Delivery 
        You can pay once your order arrives at your doorstep.
        GCash
        Be sure to take a clear photo of your proof of payment and send it to us at curlssential@gmail.com or DM us on IG (@curlssential) with the purchaser's name and order ID.
        Bank Transfer to BDO 
        Be sure to take a clear photo of your proof of payment and send it to us at curlssential@gmail.com or DM us on IG (@curlssential) with the purchaser's name and order ID.
        PayPal Express Checkout  
        You can conveniently pay your order at checkout using PayPal Express Checkout.

        Returns / Refunds?

        We only offer refunds 7 days after you received the product and if it is unopened or unused (for hygienic purposes).
        If you have received a different item from the one you ordered email us at curlssential@gmail.com with the order details and we will sort it out!

        Got more unanswered Questions? Suggestions? Feedback?

        Feel free to message us on Instagram, Facebook or Shopee